Terms and conditions
Before using this site, please read these Terms of Use (hereinafter: Terms). By visiting our site and buying from our Store you confirm that you have read, understood and accepted the Terms and agree to abide by them, in addition to all laws and regulations applicable in the context of these Terms. If you do not agree to these Terms please do not use www.digitel.rs.
D.O.O Digi-tel reserve the right to make changes to these Terms at any times and users of the site are advised to consult them periodically as they are mandatory for all users.
General data
1. Full name of company: D.O.O Digi-tel
2. Corporate registration number: 17105728
3. TIN: 101151487
4. Industry code: 2790
5. Address: Potes Ključ 91, 32000 Čačak, Serbia
6. Email address: info@digitel.rs
7. Phone no: +381 (0) 32 557 8 000
8. Website: www.digitel.rs
2. Corporate registration number: 17105728
3. TIN: 101151487
4. Industry code: 2790
5. Address: Potes Ključ 91, 32000 Čačak, Serbia
6. Email address: info@digitel.rs
7. Phone no: +381 (0) 32 557 8 000
8. Website: www.digitel.rs
Site contents and intellectual property
D.O.O Digi-tel is a company with headquarters in Čačak, Serbia from which its business is conducted and this web site is administered. D.O.O Digi-tel asserts its copyright over the materials found on this website www.digitel.rs and any unauthorised use of this website or any part thereof shall be considered a breach of the Serbian Trademarks Act, Copyright and Related Rights Act or other laws relating to intellectual property, and as such shall be prosecuted.
Any amendment, deletion, reproduction, sale, presentation or distribution of the content of this site for commercial or public purposes without the written agreement of D.O.O Digi-tel is prohibited. The content of the site may be viewed, copied or downloaded solely for personal information purposes, and no modification or deletion may be made of any designation of ownership or other information relating to the protection of copyright and the protection of intellectual property.
The website www.digitel.rs may also comprise logos, trade names and other trademarks belonging to third parties, the use of which is prohibited without the prior permission of such parties and is subject to legal action.
In the event of a violation of these terms, D.O.O Digi-tel shall reserve the right to prohibit the user from accessing the site and its content and demand the deletion of material used or reproduced in an unauthorised manner.
Information and prices
This site displays retail prices in Serbian dinars (RSD) with VAT included. D.O.O Digi-tel accepts no responsibility for any errors in the information displayed, in photographs and in any other content. We make every effort to keep all information up-to-date and accurate but we cannot guarantee that any individual item of information or photograph is 100% accurate.
D.O.O Digi-tel reserves the right to make changes to prices, photographs or other content on the site at any time.
Content submitted by the user
Information or materials submitted to www.digitel.rs or to the owner in connection with the site shall not be considered confidential and D.O.O Digi-tel shall assert ownership of all information placed on the website or in connection with it and shall be at liberty to use it without limitation.
Submission or forwarding of any content to the site of a deceptive, threatening, illegal, degrading, pornographic or otherwise unlawful nature is strictly prohibited.
The exception to this shall be the personal data of users, which D.O.O Digi-tel shall access in accordance with the Privacy Policy. Such data are solely for internal purposes (processing orders, cancelling purchases or returns) in accordance with the Law and are not shared with third parties.
Administration of the website and all content on it is conducted from the headquarters in Čačak and thus is subject to the legislation of the Republic of Serbia. Visitors to the website from other countries do so on their own initiative and shall be responsible for complying with the legal regulations of their country. Accessing the website from regions in which the content on the site is unlawful is prohibited. D.O.O Digi-tel shall not be held responsible for the suitability of the site contents in other jurisdictions.
Links to third-party sites
The website of D.O.O. Digi-tel may comprise links to other websites, displayed in order to provide the visitor with a more complete experience. D.O.O. Digi-tel has not inspected nor checked the contents, materials or software contained on any of these websites and shall not be responsible for them. The user will be directed away from the www.digitel.rs website by clicking on such links and does so at their own responsibility.
Statement of conversion
All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our web site.
Customer support
For all information, complaints, help, or support regarding purchases, please write to info@digitel.rs or webshop@digitel.rs or call 032/5578000.
The working hours of customer service are from Monday to Friday from 08:00 to 16:00.
Shipping
Delivery is currently possible only on the territory of Serbia. Prices in the online store are shown in dinars including tax, and payment is made exclusively in dinars.
After receiving the order confirmation, the customer can expect delivery to the address within 7 working days. In the event that, due to high demand for a specific product or other technical reasons, the desired product is not delivered due to limited stock, the customer will be notified within 24 hours.
For all orders, regardless of the amount, postage is free.
City Express and Post Express courier services are the companies that deliver shipments for Digi-tel. The merchant selects the courier service according to the product’s technical characteristics, the courier’s availability, and other factors that influence the selection of the courier service, all with the aim of faster and more reliable delivery of the product to the end customers. Before delivery, the courier will contact the customer to arrange the delivery. The courier tries to deliver each shipment twice. The delivery is returned to the merchant if the customer is not at the address.
Shipments are delivered exclusively on working days (from Monday to Friday).
Complaints
The customer has the right to complain about the purchased product due to defects that occurred within 24 months from the date of purchase of the product. After the expiration of that period, the customer loses the right to file a complaint.
The customer has no right to complain if:
1. missed the deadline for filing a complaint;
2. a defect in the purchased product caused by his fault or the fault of other persons.
All complaints can be sent to webshop@digitel.rs or info@digitel.rs.
The basis of the request for a complaint is determined by an authorized employee and informs the Customer within 8 days from the day of receiving it.
In the case of a well-founded complaint and its acceptance by the merchant, the customer, at his own choice, has the right to:
• replacement of the purchased product with a defect for a new correct product.
• returning the amount of the price paid according to the attached invoice
• elimination of product defects.
Depending on the nature of the complaint, the trader undertakes to resolve the issue within 29 days (replace the product/refund the amount of the price according to the paid invoice or eliminate the defect in the product).
You can download the complaint form here.
Data confidentiality
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology. Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank’s website. Payment card information is not available to our system at any moment.
Refund policy
In case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, the Digit-tel online store is obliged to make the refund exclusively via VISA, EC/MC, Maestro, Amex and Dina payment method, which means that the bank will refund the funds to the cardholder’s account at the seller’s request.”
