D.O.O Digi-tel (hereinafter: “we”, “us”, “our”) is responsible for safeguarding your data and your privacy and does not intend to misuse the data you submit to our website in any way.
Full name of company: D.O.O Digi-tel
Corporate registration number: 17105728
Industry code: 2790
Address: Potes Ključ 91, 32000 Čačak, Serbia
Email address: email@example.com
Phone no: +381 (0) 32 557 8 000
How we collect your data
We collect data directly from you via the chosen form of communication (telephone call, email, ordering via the Store, messages, social networks).
We collect the data we need solely with your consent and you have no obligation to share it with us. Should you decline to share certain data with us we may not be able to provide you with certain services (sending newsletters, delivery to home address, processing your order etc.).
Pursuant to the applicable Law, we may collect your data for the following purposes:
In order to enter into a remote purchase agreement
In order to discharge certain legal obligations (tax obligations, refunds, returns or pursuing other consumer rights)
If you have given us your consent to collect certain data. Note that you are entitled to revoke such a decision at any time
When we have a legitimate interest in doing so (preventing abuse or fraud, ensuring the continued functioning of the website, and also when we need specific information for the purposes of surveying your opinions on certain services, which we will inform you of).
The types of data we collect
When you buy our products remotely (ordering via our Internet store, social networks, by phone or by email) we will collect the following data:
Name and surname
We need these data in order to create a purchase order and deliver it to your email address. These data are use solely in order to enter into a remote purchase agreement, to track orders, to communicate with you and to resolve complaints.
In order to deliver to your home address we may forward your data to our partners (couriers). You can read more about this below.
When processing returns we collect the following data:
Name and surname
These data are used solely in order to process your return and contact you in order to inform you of the outcome.
If you subscribe to our newsletter we will collect only your email address. If you wish to revoke your decision, at the bottom of every email there is an option to unsubscribe from this service. This service will then cease immediately.
When you visit our website we collect the following data:
Date and time of access
The URL being accessed
The browser you are using
We use these data solely to provide you with a better user experience. All data are stored on our server and are deleted immediately when you leave. The data are used only for legitimate purposes and are not made available to third parties.
Session cookies last only for a single session and are used to provide you with a better user experience. These cookies are automatically deleted when you leave the site.
Analytics cookies are used for statistical purposes, in order to optimise our offers to users and provide the information you are interested in. These cookies are stored up to 5 years but you can delete them manually at any time.
Persistent cookies are temporarily stored on your device so that our website “remembers” you. When you next visit our site, the cookies will be used to automatically recognise which pages you have already visited in order to speed up the loading process for those pages and the site as a whole.
Your data and Google Analytics
Our website also uses Google Analytics. We use this data in order to tailor the user experience on our site and improve its design. Data collected are:
The operating system being used
The browser being used
Time and date of access
Who has access to your data?
Your data are only accessible to trained employees who need the data in order to fulfil the tasks outlined above (processing orders, returns etc.).
In certain situations we may need to share your data with our partners (couriers and IT partners) in order to be able to carry out these tasks. In such cases the security and protection of your data is assured by way of a special agreement, pursuant to the Law.
We retain data collected until such time as the above-described tasks have been completed, pursuant to the Law. Once deadlines have expired, all data are destroyed and deleted.
Where data is collected for the purposes of entering into and performing agreements, we retain data on completed purchases and customers for as long as is required by tax regulations and the regulations governing sale agreements.
At all times you are entitled to the following:
Choice of means of contact
Access to your data, reasons for collection of data and the category of data being collected
Amendment of collected data
Limitation of processing of your data
Filing a complaint regarding data collected
Request for deletion of collected data. Requests should be directed to firstname.lastname@example.org, or call us at +381 (0) 32 557 8 000