Privacy policy

D.O.O Digi-tel (hereinafter: “we”, “us”, “our”) is responsible for safeguarding your data and your privacy and does not intend to misuse the data you submit to our website in any way.
The Privacy Policy (hereinafter: “Policy”) will provide you with all necessary information relating to the type of personal data we collect, process and retain when you visit our website www.digitel.rs (hereinafter: “website”), as well the manner and purpose for which we do so. We safeguard your personal data in compliance with the provisions of the Personal Data Protection Act (hereinafter “the Law”).
Links can be found on our website to other sites. We disclaim responsibility for any data collection done on the part of those websites. When visiting them, users must inform themselves regarding the privacy policy of such websites, the types of data they collect and the manner in which they do so.

Business information

  1. Full name of company: D.O.O Digi-tel

  2. Corporate registration number: 17105728

  3. TIN: 101151487

  4. Industry code: 2790

  5. Address: Potes Ključ 91, 32000 Čačak, Serbia

  6. Email address: info@digitel.rs

  7. Phone no: +381 (0) 32 557 8 000

  8. Website: www.digitel.rs

How we collect your data

We collect data directly from you via the chosen form of communication (telephone call, email, ordering via the Store, messages, social networks).

We collect the data we need solely with your consent and you have no obligation to share it with us. Should you decline to share certain data with us we may not be able to provide you with certain services (sending newsletters, delivery to home address, processing your order etc.).

Pursuant to the applicable Law, we may collect your data for the following purposes:

  1. In order to enter into a remote purchase agreement

  2. In order to discharge certain legal obligations (tax obligations, refunds, returns or pursuing other consumer rights)

  3. If you have given us your consent to collect certain data. Note that you are entitled to revoke such a decision at any time

  4. When we have a legitimate interest in doing so (preventing abuse or fraud, ensuring the continued functioning of the website, and also when we need specific information for the purposes of surveying your opinions on certain services, which we will inform you of).

The types of data we collect

When you buy our products remotely (ordering via our Internet store, social networks, by phone or by email) we will collect the following data:

  1. Name and surname

  2. Telephone number

  3. Address

  4. Email address

We need these data in order to create a purchase order and deliver it to your email address. These data are use solely in order to enter into a remote purchase agreement, to track orders, to communicate with you and to resolve complaints.

In order to deliver to your home address we may forward your data to our partners (couriers). You can read more about this below.

When processing returns we collect the following data:

  1. Name and surname

  2. Address

  3. Telephone number

These data are used solely in order to process your return and contact you in order to inform you of the outcome.

If you subscribe to our newsletter we will collect only your email address. If you wish to revoke your decision, at the bottom of every email there is an option to unsubscribe from this service. This service will then cease immediately.

When you visit our website we collect the following data:

  1. IP address

  2. Date and time of access

  3. The URL being accessed

  4. The browser you are using

We use these data solely to provide you with a better user experience. All data are stored on our server and are deleted immediately when you leave. The data are used only for legitimate purposes and are not made available to third parties.

Cookies policy

Our website uses cookies. Cookies are small files which are temporarily stored on the device you use to visit the website. These files do not contain viruses and cannot transmit them. Almost all websites use cookies in order to improve your user experience on the site, but that does not mean we have any identifying data about you. Three types of cookies are stored:Our website uses cookies. Cookies are small files which are temporarily stored on the device you use to visit the website. These files do not contain viruses and cannot transmit them. Almost all websites use cookies in order to improve your user experience on the site, but that does not mean we have any identifying data about you. Three types of cookies are stored:

  1. Session cookies last only for a single session and are used to provide you with a better user experience. These cookies are automatically deleted when you leave the site.

  2. Analytics cookies are used for statistical purposes, in order to optimise our offers to users and provide the information you are interested in. These cookies are stored up to 5 years but you can delete them manually at any time.

  3. Persistent cookies are temporarily stored on your device so that our website “remembers” you. When you next visit our site, the cookies will be used to automatically recognise which pages you have already visited in order to speed up the loading process for those pages and the site as a whole.

Your data and Google Analytics

Our website also uses Google Analytics. We use this data in order to tailor the user experience on our site and improve its design. Data collected are:

  1. IP address

  2. The operating system being used

  3. The browser being used

  4. Time and date of access

  5. Page visited

Who has access to your data?

Your data are only accessible to trained employees who need the data in order to fulfil the tasks outlined above (processing orders, returns etc.).
In certain situations we may need to share your data with our partners (couriers and IT partners) in order to be able to carry out these tasks. In such cases the security and protection of your data is assured by way of a special agreement, pursuant to the Law.

Retention period

We retain data collected until such time as the above-described tasks have been completed, pursuant to the Law. Once deadlines have expired, all data are destroyed and deleted.
Where data is collected for the purposes of entering into and performing agreements, we retain data on completed purchases and customers for as long as is required by tax regulations and the regulations governing sale agreements.

Your rights

At all times you are entitled to the following:

  1. Choice of means of contact

  2. Access to your data, reasons for collection of data and the category of data being collected

  3. Amendment of collected data

  4. Limitation of processing of your data

  5. Filing a complaint regarding data collected

  6. Request for deletion of collected data. Requests should be directed to info@digitel.rs, or call us at +381 (0) 32 557 8 000

NOTE: This Privacy Policy may be amended or supplemented in accordance with changes in the business environment or to legal provisions. Please refer to this Policy regularly in order to stay up to date with all changes.

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